Terms of Use

iLuvQuran – Terms of Use, Payment Terms & Refund Policy

Last Updated: 10 December 2025

These Terms of Use and Payment Term (“Terms of Use”) govern your access to and use of all online
classes, subscriptions, digital content, programs, workshops, products, features, and related services
(“Services”) provided by iLuvQuran, a brand owned by Cordoba Leadership Center Sdn. Bhd.
(Company No. 1170579-T) (“the Company”, “we”, “our”, “us”).
By accessing, purchasing, subscribing to, or using any part of our Services, you (“User”, “Customer”,
“you”, “your”) agree to be legally bound by this Term of Use.

1. DEFINITIONS

For these Terms of Use:
1.1. “Services” means all online or physical classes, courses, workshops, digital programs, content,
subscriptions, products, and offerings by iLuvQuran.
1.2. “Subscription” means any recurring paid plan granting ongoing access to Services for a specified
billing cycle.
1.3. “One-Off Payment” means a single, non-recurring payment made for classes, programs, events,
products, or standalone access.
1.4. “Payment Gateway” refers to the third-party payment processor, including but not limited to
Billplz, and any other authorised financial intermediary processing payments on our behalf.
1.5. “User Account” means the personal profile created by the User to access the Services.
1.6. “Platform” means the Website, web portal, mobile platform, or other digital environments operated
by the Company.
1.7. “Working Days” means Monday to Friday, excluding weekends and public holidays in Malaysia.

2. SCOPE OF TERMS

These Terms of Use applies to all Subscriptions, all One-Off Payments, all users of the Platform, all
payments processed through Billplz or other payment gateways and all policies regarding refunds,
cancellations, and access.
This Term supersedes all prior verbal or written understandings regarding the Services.

3. USER ELIGIBILITY AND RESPONSIBILITIES

3.1. The User represents that you have the legal capacity to enter into binding agreements.

3.2. If purchasing for a minor, the User acknowledges that you are the lawful parent or guardian and
accept all responsibilities on behalf of the minor.
3.3. the User agrees to provide accurate, complete, and updated information at all times.
3.4. the User is responsible for maintaining the confidentiality of your User Account credentials and for
all activity conducted through your account.

4. PAYMENT TERMS

4.1. Authorisation of Payment
By submitting payment information, the User authorise the Company and the Payment Gateway
to charge the payment method for Subscriptions, One-Off Payments, and applicable taxes; verify
and process transactions; and retry unsuccessful transactions where necessary.
4.2. Additional Bank Charges
The User bank or card issuer may apply fees (including foreign transaction fees). These are not
imposed by us and remain your responsibility.
4.3. Unsuccessful or Failed Payments
If payment is unsuccessful due to failed payment or not successfully processed, the Company may
suspend or terminate access to the Services; and continue attempting to process the payment and
the User shall remain responsible for the outstanding charges imposed.

5. SUBSCRIPTION TERMS

5.1. Auto-Renewal
Subscriptions renew automatically for successive periods equal to the initial subscription term
unless cancelled before the next billing date.
5.2. Changes to Subscription Terms
The Company may revise Subscription pricing, billing cycles, or features. Reasonable notice will
be provided. Continued use of the Services constitutes acceptance of revised terms.
5.3. User-Initiated Subscription Changes
Any upgrades take effect immediately, and the User will be charged the prorated difference.
Downgrades take effect at the next billing cycle, and NO refunds will be issued for downgrades.
5.4. Non-Refundability of Subscription Fees
Subscription fees are strictly non-refundable, except where required by Malaysian law.

6. ONE-OFF PAYMENTS

6.1. One-Off Payments must be made in full prior to confirmation of access.
6.2. No access or participation will be granted until payment is successfully processed.
6.3. One-Off Payments do not automatically renew unless explicitly stated.

7. PAYMENT PROCESSING & TECHNICAL GLITCHES

7.1. Payments Deducted but Not Reflected
If money is deducted but access is not granted:
I. the Company must provide proof of payment (Billplz receipt, bank statement, transaction ID);
II. the Company will verify the transaction with the Payment Gateway; and
III. upon confirmation, access will be granted or a refund processed as applicable.
7.2. Payment Not Captured by the Gateway
If Billplz confirms the transaction was not received and the issue lies with the User’s bank; the User
shall be responsible to the transactions and must directly contact their bank.
7.3. Disclaimer of Technical Liability
The Company is not liable for any disruptions to banking channels, Payment Gateway outages, user
input errors (wrong account, wrong amount, etc.), internet or device failures, and force majeure events.
Notwithstanding the above, the Company will, however, provide reasonable support in verification.

8. REFUND POLICY

8.1. Refund Eligibility (One-Off Payments Only)
Refunds may be granted solely under the following circumstances:
1. Duplicate payment
2. Erroneous or accidental payment due to verified system error
3. Payment deducted but access not delivered after verification
4. The Company is unable to provide the purchased Service
8.2. Non-Refundable Situations
Refunds will not be provided for any change of mind, missed classes or non-attendance, partially used
or fully completed Services, user error unrelated to a technical system issue, and all Subscription fees.
8.3. Refund Procedure

For any refund request, the User is required to submit in writing full name, contact details, proof of
payment, and an explanation of the issue.
8.4. Refund Timeline
The verification period by the Company for any refund request will be 3–5 Working Days; and upon
approval, the refund disbursement is 7–14 Working Days.
Refunds will be returned via the original payment method where possible.

9. LIMITATION OF LIABILITY

9.1. To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental,
consequential, or punitive damages; loss of data, revenue, or business opportunities; and
disruptions or delays caused by third-party systems.
9.2. Total liability for any claim arising from the Services shall be limited to the amount paid by the User
for the affected Service.

10. INDEMNITY

The User agrees to indemnify, defend, and hold harmless the Company, its directors, officers,
employees, and affiliates from any claim, loss, liability, damages, or expenses (including legal fees)
arising out of misuse of the Services; breach of this Terms; violation of applicable laws; and negligence
or misconduct on your part.

11. DISCLAIMERS

11.1. All Services are provided on an “as is” and “as available” basis without warranties of any kind,
express or implied.
11.2. The Company does not warrant that the Services will be uninterrupted or error-free; or the
Platform will be free of viruses or harmful components; or the outcomes from the Services (e.g.,
learning performance) are guaranteed.

12. INTELLECTUAL PROPERTY

All content, materials, curriculum, videos, graphics, trademarks, and intellectual property on the
Platform are owned by or licensed to the Company.
The users are strictly prohibited from copying, distributing, modifying, or reproducing any content
without express written permission.

13. TERMINATION

The Company may suspend or terminate access immediately if the User violates this Agreement; the
fraudulent or suspicious payment activity is detected; and the Company believes such action is
necessary for security, compliance, or legal reasons.

14. GOVERNING LAW & JURISDICTION

This Agreement is governed by and construed in accordance with the laws of Malaysia. Any disputes
shall be subject to the exclusive jurisdiction of the courts of Malaysia.

15. NOTICES

All notices, inquiries, and complaints may be directed to:
Cordoba Leadership Center Sdn. Bhd.
Brand: iLuvQuran
Email: iluvqurancenter@gmail.com
WhatsApp: +6012-8006900 (iLuvQuran Online & Digital)
Notices shall be deemed received when acknowledged by the Company.

16. AMENDMENTS

The Company reserves the right to amend or update this Term of Use at any time, and the changes
take effect immediately upon posting on the Platform.
Continued use of the Services constitutes acceptance of the updated terms.